green, healthy, juice, wellness

From midnight on Wednesday 25 March 2020, the federal government has placed widespread restrictions on social gatherings. This includes in-store beauty therapy, tanning, waxing, nail salons, spa and massage parlors (excluding allied-health related services, like physiotherapy). Please see below our FAQ’s to help address any queries around the usage of your Gift Card  


How long will it be, before I can use my Spa Gift Card at a participating spa?

The stage 1 restrictions on social gatherings will be reviewed by the federal government on a monthly basis. As the situation evolves, we will continue to update our customers but at this stage we are unable to put a date on when beauty therapy operators will recommence accepting gift cards. 

What happens if my card expires during this time?
All gift cards issued after 1 April 2018 have a 36-month expiry. To check your expiry or balance, please click here

Can I still purchase gift cards?
Absolutely, both physical and digital Spa Gift Cards are available to purchase via our website. This is a great way to support our local spa partners.

I heard that hairdressers are still open? Can I use my gift card here?
At present, hairdressers and barbers can continue to operate under strict new rules. The four square metre rule and social distancing must be observed. Clients must also not spend more than 30 minutes inside the premises. 

I’m a Spa partner, how can I talk to someone about my spa?
Please reach out to the Partnerships team via email 

I have a question that hasn’t been answered? 
Please send your enquiry via the Contact Us page and we will endeavor to get back to you as soon as possible.